A powerful suite of management tools is a must-have for any business owner or manager who wants to stay ahead of the curve, optimize business processes, and be on guard against potential issues
Keep an eye on your business processes and be on guard
Cards & APMs manager
Frequently Asked Questions
Why is it important to analyze the payment process?
Analyzing the payment process in a payment gateway is important as it allows businesses to identify and address any inefficiencies, bottlenecks, or issues that may arise during payment transactions. It helps optimize the user experience by ensuring smooth and seamless payment flows, reducing friction, and minimizing errors. By conducting a thorough analysis, businesses can improve transaction success rates, enhance security measures, identify trends or patterns in payment behavior, and ultimately provide a more reliable and satisfying payment experience for customers
What is BIN?
BIN stands for Bank Identification Number. It is the first 6–8 digits of a credit or debit card number and is used to identify the issuing bank and other information about the card, such as the card brand and card type (e.g., Visa, Mastercard, debit, credit). BIN information is often used by merchants and payment processors to verify card details and prevent fraud
What is a dispute?
A dispute refers to a disagreement or conflict between a customer (cardholder) and a merchant regarding a particular transaction. It typically arises when the customer questions or disputes the validity, accuracy, or quality of a purchase made using their payment card. Disputes can occur for various reasons, such as unauthorized transactions, billing errors, non-receipt of goods or services, dissatisfaction with the product or service, or issues related to refunds and returns. Resolving disputes involves investigating the claims, gathering evidence from both parties, and reaching a resolution that is fair and satisfactory for all parties involved. Dispute management processes and tools are used by payment service providers and merchants to handle and resolve these conflicts effectively.
How disputes manager can support my business?
The Transferty Dispute Management tool provides a solution to help your business manage disputes effectively. With our tool, you will be notified as soon as a dispute arrives, ensuring that you have enough time to take action and resolve the issue before it escalates. Our platform gathers all disputes in one place, regardless of how or which MIDs they arrive from, making it easy for you to track and manage them. You can also use filters to sort the disputes by ID, provider, category, status and more to resolve them appropriately. With our Dispute Management tool, you’ll be able to streamline your dispute resolution process, reduce your workload, and maintain customer satisfaction
How to use the Dispute Management tool?
Our Dispute Management tool centralizes disputes from multiple providers and acquiring banks, offering convenience. It provides details about disputed transactions, necessary documents, and enables merchants to submit proofs. We manage the process and keep you updated on outcomes, including wins, losses, or any additional steps required
Why is it important to track the changes my employees make in the payment system?
Tracking changes made by employees in the payment system can help businesses maintain control and ensure that the system is being used appropriately. By monitoring changes, businesses can identify potential errors or fraud, and take action to correct them. Additionally, tracking changes can help businesses identify areas where employees may need additional training or support, and improve overall system performance. By maintaining a clear audit trail of changes, businesses can also demonstrate compliance with regulatory requirements and protect against legal or financial liability
Who can see the changes in my merchant account?
Tracking changes made by employees in the payment system is crucial for maintaining control, detecting errors, preventing fraud, improving performance, ensuring compliance, and protecting against legal and financial liability. By closely monitoring and documenting these changes, businesses can identify and rectify errors, detect and investigate suspicious activities, provide necessary training and support, demonstrate compliance with regulations, and establish a clear audit trail for accountability and protection in case of disputes or legal inquiries
What is a balance manager?
A balance manager is a functionality to help merchants manage their account balances. Firstly, it offers convenience by keeping them updated on the status of their balances in one centralized location, eliminating the need to check multiple platforms. Secondly, the ability to focus on specific balances through sorting and filtering options enhances their understanding of various processes and helps them prioritize tasks efficiently. Lastly, the balance manager allows merchants to easily manage multiple merchant accounts by organizing them based on merchant identification numbers (MIDs), currency, and provider, streamlining their operations and facilitating seamless account management
How can I get a limits’ manager?
Each Transferty payment gateway user can easily utilize the limits’ manager to optimize the payments and improve the payment flow