OUR COMPANY PRIVACY РОLІСУ

Welcome to Our Privacy Policy, which outlines Our guidelines and practices regarding the collection, utilization, and disclosure of Your Personal Data when utilizing the Service. It also informs You about Your privacy rights and the legal safeguards that are in place to protect You. In order to remain in compliance with the GDPR and E-Privacy Directive (PECR), we reserve the right to periodically update this notice to reflect any necessary changes

WHAT DATA DO WE COLLECT?

The data we handle is classified into two categories: technical information and data provided by users, consumers, and clients. Personal Data may include, but is not limited to:

Data shared by the client. To contact and identify you, following data is required: full name, date of birth, email, passport details (tax number, address), gender, phone number, position, company name, payment information (bank details, bank card details), and merchant ID credential

End-user Data. While processing personal data of end users, we act as a processor. Thus, we may process the following data: name, last name, geolocation, address, device hash, email, phone number, tax number, payment information incl. but not limited to bank ID, bank details, payment card details, electronic wallet ID

Usage Information & Cookies: Upon visiting our website, certain data is collected automatically. We require this technical data to ensure the proper functioning, maintenance, and enhancement of our website. This includes information such as your IP address, UTM parameters, geolocation, device type, browser type, cookies, and data regarding your interactions with the website, such as session ID

We are committed to ensuring the protection of privacy for all users, especially those under the age of 13. We do not knowingly process the personal data of users under the age of 13 without consent from their legal representative(s). If you are a user under the age of 13 or the legal representative of such a user, please notify us by email

SOURCES OF COLLECTING PERSONAL DATA

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

provide data directly to Our Company
create an account or otherwise register or use our interactive tools
send us an email or otherwise contact us
use the Services and the data is collected automatically
view our website via your browser’s cookies

Being a gateway services provider, we may also process certain personal data of your end-users (e.g., cardholders), including transaction data required for payment processing. It is important to understand that as s personal data controller, you (the merchant) bear the primary responsibility for the processing of your end-users’ personal data

HOW LONG DO WE KEEP YOUR PERSONAL DATA

The personal data we store is categorized as follows:

Client data: We retain personal client data for the duration of the service and an additional 36 months after its completion
End-user data: Personal end-user data is stored for the duration of the service and an additional 24 months after its completion
User data: Users’ personal data is stored for a period of 36 months

WITH WHOM WE MAY SHARE YOUR PERSONAL DATA

We may share your data with our partner organizations and contracted professional vendors who assist us in providing the necessary resources to render services to you or carry out business functions on our behalf. These may include:

Hosting, technology, and communication providers
Security and fraud prevention consultants
Support and customer service vendors
Sub-processors

To ensure compliance with the law, we may need to disclose your personal data to third parties in the following circumstances:

Government Requests and Legal Obligations: We may disclose your personal data to comply with a government request, court order, or applicable law

Protection of Website and Terms of Use: We may disclose your personal data to prevent unlawful use of our website or violations of our website’s Terms of Use and services

Protection Against Claims: We may disclose your personal data to protect against claims made by third parties

Fraud Prevention and Investigation: We may disclose your personal data to aid in the prevention or investigation of fraud

In order to provide our service, it may be necessary to share your personal data with companies located outside the European Economic Area (EEA). This can include countries where our affiliates and/or service providers are located. When transferring your personal data to third countries, we comply with applicable laws to ensure an adequate level of data protection. We rely on Standard Contractual Clauses, approved by the European Commission, to provide sufficient safeguards for the international transfer of your personal data, thus ensuring its protection

HOW DO WE STORE YOUR DATA?

Our Company securely stores your data on servers located in the Google Cloud Platform (Eemshaven, Netherlands, Europe)

WHAT ARE YOUR DATA PROTECTION RIGHTS?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, ог directly to you, under certain conditions

If you would like to exercise any of these rights, please contact us at our email: privacy@transferty.com

You are also entitled to file a complaint with a supervisory authority of the country in which You live or work or the country in which We are located (United Kingdom)

CALIFORNIA RESIDENTS

In this Privacy Policy and our Cookies Policy, you will find detailed information about our privacy practices and access information as mandated by the California Consumer Privacy Act (CCPA). This includes information regarding:

Categories of Personal Data: We outline the specific categories of personal data that we collect
Purposes of Data Use: We provide transparency regarding the purposes for which each category of personal data will be utilized
Sources of Personal Data: We disclose the categories of sources from which we obtain the personal data
Categories of Third Parties: We provide details on the categories of third parties with whom we may share personal data

Please note that under the CCPA, there are specific requirements regarding the exercise of data protection rights. In accordance with these requirements, we may:

Respond to your request within forty-five (45) days of receiving it
Provide you with the personal data we have collected about you, but no more than twice in a 12-month period. This includes the categories and specific pieces of personal data collected, the business purposes and sources of collection, as well as the categories of third parties with whom the personal data is shared
We may not provide you with personal data if we are unable to verify your identity. To facilitate this verification process, please provide us with sufficient information to confirm your identity. However, requests made through your Account will be considered sufficiently verified
We will not transfer your personal data to another entity without your explicit consent

These measures align with the requirements outlined in the CCPA regarding the exercising of data protection rights

Our Company does not discriminate against you in case you exercise any of the consumer’s rights under this Privacy Policy and/or the CCPA in any way

It is important to highlight that our Company does not engage in the sale, rental, or trading of your personal data to any third party. We prioritize the protection and privacy of your personal information and do not participate in such practices

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies and similar technology

You can set your browser not to accept cookies. However, in few cases, some of our website features may not function as a result

CHANGES TO OUR PRIVACY РОІІСУ

Our Company keeps its privacy роІісу under regular review and places аnу updates оn this web page

HOW TO CONTACT US

lf you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise any of your data protection rights, please do not hesitate to contact us